Our business hours are 10:00-5:00 PM (Arizona time), Monday - Friday. Orders placed over the weekend are processed the following week. Most orders are processed within 24 hours (Monday - Thursday) or according to the specific processing time listed on the product page, and are sent according to customer shipping preference. Sometimes orders may be delayed because we are out of stock, holidays or special events. We will try to notify you if this is the case. If you need something urgently, please call ahead to make sure we can process your order within the time needed.
What is your Return Policy?
Our Return Policy is very simple! No prior authorization is needed but the product you are returning or exchanging must be returned within 15 days (except for the holidays) of receiving the order or no refund or exchange will be granted. If you are returning an item(s), you will be refunded the price of the product and any taxes or fees minus freight charges. If you are exchanging an item, please ship the item back to us and write a note describing the new size or item you would prefer on your invoice. Once received, we will ship the requested item out and pay for return shipping to you.
We maintain the right to inspect returned merchandise to determine whether replacement or adjustment is valid. Be sure to inspect your merchandise once received. We inspect each item before it leaves the warehouse. Please read shirt care instructions. We do not accept warn or washed items for return, i.e. Halloween costumes. If an item has any human, perfume or wash odor, a refund will not be granted. There will be a 10% restocking fee for items not in original condition. That includes items worn, washed, smelling of perfume or smoke, not folded in original packaging, etc.
When returning or exchanging an item, please state the following: date of purchase, reason for return, or new size (if applicable). All returns must be shipped prepaid, no C.O.D. will be accepted. Any goods returned after the noted Return Policy date will be refused and returned to you. DURING THE HOLIDAYS (NOVEMBER 17 - DECEMBER 31), OUR RETURN POLICY IS 45 DAYS.
If you use Customer Rewards Points to pay for another order, the items used to gain points are not returnable but can be exchanged for something of equal or greater value (additional charges apply).
International Order Returns & Exchanges
On international exchanges, there is an additional shipping charge for returning the exchanged item. Please ask any questions regarding our products prior to ordering to avoid exchanging an item. We do not refund orders for lost or stolen packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.
Where do I send return or exchange merchandise?
As noted above, no prior authorization is required, but all returns must be postmarked within 15 days of shipment received to be accepted. Returns or exchanges received after 15 days will be returned to sender.
22424 S Ellsworth Loop Rd #1104Queen Creek, AZ 85142